Refund policy

Last Updated: November 2025

1. Return Policy Overview

At Snackhouse.net, we want you to be completely satisfied with your fragrance purchase. If you're not happy with your order, we accept returns within 30 days of delivery.

Key Points:

  • ✅ 30-day return window from delivery date
  • ✅ Products must be unused and in original condition
  • ✅ Original packaging required
  • ✅ Refunds processed within 5-7 business days after receiving return

2. Return Eligibility

Returnable Items:

  • ✅ Unopened fragrance bottles in original sealed packaging
  • ✅ Unused products with all original tags and labels
  • ✅ Items in resalable condition
  • ✅ Products with original receipt or order confirmation

Non-Returnable Items:

  • ❌ Opened or used fragrance products (due to health and safety regulations)
  • ❌ Products without original packaging
  • ❌ Items damaged due to misuse or negligence
  • ❌ Sale or clearance items marked as "Final Sale"
  • ❌ Gift cards or promotional items

Important Note: Due to the nature of fragrance products and hygiene regulations, we cannot accept returns of opened or used items unless they are defective or damaged upon arrival.

3. Return Timeframe

30-Day Return Window:

  • Returns must be initiated within 30 days of the delivery date
  • The delivery date is confirmed by carrier tracking information
  • Returns initiated after 30 days will not be accepted

How to Calculate:

  • Day 1 = Delivery date (per tracking confirmation)
  • Day 30 = Last day to initiate return request

4. How to Initiate a Return

Step 1: Contact Us

  • Email: info@snackhouse.net
  • Phone: 415-770-8188
  • Include: Order number, item(s) to return, reason for return

Step 2: Receive Return Authorization

  • We will review your request within 1-2 business days
  • You will receive a Return Authorization (RA) number
  • Return instructions will be provided

Step 3: Package Your Return

  • Use original packaging when possible
  • Include RA number inside the package
  • Ensure items are securely packaged

Step 4: Ship Your Return

  • Ship to our return address (provided with RA number)
  • Use a trackable shipping method
  • Keep your tracking number for reference

Return Address:

SHB - Returns Department
100 Saw Mill Pond Road
Edison, NJ 08817

5. Return Shipping Costs

Customer Responsibility:

  • Customers are responsible for return shipping costs
  • We recommend using trackable shipping with insurance
  • Return shipping fees are non-refundable

Our Responsibility (We Pay Return Shipping):

  • Defective products
  • Wrong items shipped
  • Damaged items upon arrival
  • Our shipping error

Recommended Carriers:

  • USPS Priority Mail
  • UPS Ground
  • FedEx Ground

6. Refund Process

Refund Timeline:

Step Timeframe
Return package received at warehouse Day 0
Inspection and processing 2-3 business days
Refund issued 3-5 business days after inspection
Refund appears in your account 5-10 business days (depends on bank)

Total Time: Typically 10-18 business days from when you ship the return

Refund Method:

  • Refunds are issued to the original payment method
  • Credit card refunds: 5-10 business days to appear
  • PayPal refunds: 3-5 business days to appear
  • Debit card refunds: 5-10 business days to appear

Refund Amount:

  • Full product price refunded
  • Original shipping fees: Non-refundable (unless our error)
  • Return shipping costs: Not refunded (unless our error)

Example:

  • Order Total: $100 (Product: $90 + Shipping: $10)
  • Refund Amount: $90
  • You paid for return shipping: $8
  • Net Amount Back: $82

7. Exchanges

Exchange Policy:

  • We currently do not offer direct exchanges
  • To exchange an item, please return the original item for a refund
  • Place a new order for the desired item

Why This Process:

  • Ensures faster processing
  • Guarantees product availability
  • Provides more flexibility

8. Defective or Damaged Items

If You Receive a Defective or Damaged Product:

Immediate Action (Within 48 Hours):

  1. Take photos of the damage (product and packaging)
  2. Contact us immediately at info@liquidkiss.com or 415-770-8188
  3. Provide order number and photos
  4. Do NOT discard the product or packaging

Our Response:

  • We will review your claim within 24 hours
  • Options provided:
    • Full refund (including original shipping)
    • Free replacement shipment
    • Partial refund (if you wish to keep the item)

We Cover:

  • Return shipping costs (prepaid label provided)
  • Replacement shipping costs
  • Full product refund

9. Wrong Item Shipped

If You Receive the Wrong Product:

Steps to Take:

  1. Contact us within 7 days of delivery
  2. Provide order number and photos of received item
  3. Keep the item in original condition

Our Resolution:

  • We will send the correct item at no charge
  • Provide prepaid return label for wrong item
  • You may keep or return the wrong item (we'll advise)
  • No cost to you

10. Cancellations

Before Shipment:

  • ✅ Full refund available
  • ✅ No cancellation fees
  • Contact us immediately at info@liquidkiss.com or 415-770-8188

After Shipment:

  • You may refuse delivery (package will return to us)
  • Full refund issued once we receive the package
  • Or follow standard return process after delivery

How to Cancel:

  • Email: info@liquidkiss.com with order number
  • Phone: 415-770-8188
  • Subject line: "Order Cancellation - [Order Number]"

11. Refund for Lost Packages

If Your Package is Lost in Transit:

Eligibility:

  • Package not delivered within 10 business days after expected delivery date
  • Tracking shows no delivery confirmation
  • You've contacted the carrier

Process:

  1. Contact us with order number and tracking information
  2. We will file a claim with the carrier
  3. Investigation period: 5-10 business days
  4. Once confirmed lost, we will:
    • Issue full refund, OR
    • Send replacement at no charge (your choice)

12. Partial Refunds

Partial refunds may be issued for:

  • Items returned after 30 days (at our discretion)
  • Items not in original condition
  • Items with missing packaging or accessories
  • Items damaged due to customer handling

Partial Refund Amount:

  • Determined case-by-case
  • Typically 50-80% of product price
  • You will be notified before refund is processed

13. Non-Refundable Items

The following are NOT eligible for refunds:

  • ❌ Gift cards
  • ❌ Downloadable products (if applicable)
  • ❌ Items marked "Final Sale" or "Clearance"
  • ❌ Opened fragrance products (unless defective)
  • ❌ Products damaged by customer misuse
  • ❌ Shipping fees (unless our error)
  • ❌ Returns without Return Authorization number

14. Restocking Fees

Good News: We do NOT charge restocking fees!

  • ✅ No restocking fees for standard returns
  • ✅ No hidden fees
  • ✅ Full product price refunded (minus shipping)

15. International Returns

Currently Not Applicable:

  • We only ship within the United States
  • All returns are domestic
  • No international return procedures needed

16. Refund Notifications

You Will Be Notified:

  • ✅ When we receive your return (email confirmation)
  • ✅ When inspection is complete (email update)
  • ✅ When refund is issued (email confirmation with amount)

Check Your Email:

  • Notifications sent to order email address
  • Check spam/junk folder if not received
  • Contact us if no notification within 5 business days

17. Disputed Charges

Before Filing a Chargeback:

  • Please contact us first at info@snackhouse.net
  • Most issues can be resolved quickly
  • Chargebacks may delay resolution and affect future orders

Our Commitment:

  • We respond to all inquiries within 24-48 hours
  • Fair and reasonable solutions
  • Customer satisfaction is our priority

18. Special Circumstances

Holiday Returns:

  • Items purchased during holiday season (Nov 15 - Dec 31) may be returned until January 31
  • Extended return window for gift purchases

Bulk Orders:

  • Orders of 10+ items may have special return terms
  • Contact us before ordering for details

Damaged in Transit:

  • Must be reported within 48 hours of delivery
  • Photos required
  • Full refund or replacement provided

19. Contact Information

For All Return & Refund Questions:

Customer Service:

  • Email: info@liquidkiss.com
  • Phone: 415-770-8188
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM EST/EDT

Return Address:

SHB - Returns Department
100 Saw Mill Pond Road
Edison, NJ 08817

Response Time:

  • Email inquiries: Within 24-48 hours
  • Phone calls: Immediate during business hours
  • Return processing: 2-3 business days after receipt

20. Google Merchant Center Compliance

This return and refund policy fully complies with Google Merchant Center requirements:

  • ✅ Clear return window (30 days)
  • ✅ Specific return conditions and eligibility
  • ✅ Detailed refund timeline and process
  • ✅ Return shipping cost responsibility clearly stated
  • ✅ Refund method specified (original payment method)
  • ✅ Contact information provided
  • ✅ Special circumstances addressed
  • ✅ Non-returnable items clearly listed

21. Your Rights

Consumer Protection:

  • This policy does not affect your statutory rights
  • State laws may provide additional protections
  • Contact your state consumer protection office for more information

Fair Treatment:

  • All customers treated equally
  • Transparent and honest process
  • No hidden terms or conditions

22. Policy Updates

We reserve the right to update this return and refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

Notification of Major Changes:

  • Significant changes will be announced via email
  • Posted on website homepage
  • 30-day notice before implementation

23. Frequently Asked Questions (FAQ)

Q: Can I return an opened fragrance? A: No, due to health and safety regulations, opened fragrances cannot be returned unless defective.

Q: How long does a refund take? A: Typically 10-18 business days from when you ship the return.

Q: Who pays for return shipping? A: Customer pays unless the item is defective, damaged, or we shipped the wrong item.

Q: Do you offer exchanges? A: We don't offer direct exchanges. Please return for refund and place a new order.

Q: What if I lost my receipt? A: We can look up your order with your email address or order number.

Q: Can I return a gift? A: Yes, with proof of purchase. Refund goes to original payment method.

Q: What if my return is denied? A: We'll explain why and may offer alternatives. Items will be returned to you.

Q: Is there a restocking fee? A: No, we do not charge restocking fees.

liquidkiss.com- Your Satisfaction is Our Priority

We stand behind the quality of our fragrances and are committed to ensuring your complete satisfaction.

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