Shipping policy

Last Updated: November 2025

1. Shipping Coverage

liquidkiss.com currently offers shipping within the United States only.

We Ship To:

• ✅ Contiguous United States (48 states)
• ✅ Alaska
• ✅ Hawaii

We Do NOT Ship To:

• ❌ Military addresses (APO/FPO/DPO)
• ❌ U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
• ❌ P.O. Boxes
• ❌ International addresses

2. Shipping Methods & Costs

All shipping costs are in USD.

Domestic Shipping Options:

Shipping Carriers:

• UPS (United Parcel Service)
• USPS (United States Postal Service)

The specific carrier will be automatically selected based on your delivery address and package dimensions for optimal delivery.

3. Processing Time

• Standard Processing Time: 1-2 business days
• During Holidays: 2-3 business days
• All orders will begin processing after payment confirmation
• Processing time is NOT included in shipping time
• Weekends and U.S. Federal holidays are not counted as business days

4. Delivery Timeframes

Total Delivery Time = Processing Time + Shipping Time

• Standard Shipping Time: 5-7 business days (from ship date)
• Total Time (including processing): Typically 6-9 business days

Actual delivery times may vary due to:

• Destination location (remote areas may require an additional 1-2 days)
• Alaska and Hawaii may require an additional 2-3 business days
• Holidays and weekends
• Severe weather or force majeure events
• Carrier operational conditions

5. Shipping Information

Ship From Address:

SHB
100 Saw Mill Pond Road
Edison, NJ 08817
Phone: 415-770-8188

Shipping Notifications:

• You will receive a shipping confirmation email once your order ships
• The email will include tracking number and carrier information
• Tracking typically becomes available 2-4 hours after shipment

6. Order Tracking

• All orders include tracking service
• Tracking number will be sent to the email address provided in your order
• You can track your package through:
  • UPS Tracking: www.ups.com/track
  • USPS Tracking: www.usps.com/track
• Tracking information is usually activated within 4-24 hours after shipment

7. Product Packaging

Special Packaging for Fragrance Products:

• All fragrance products are packaged according to hazardous materials shipping regulations
• Protective materials are used to ensure bottle safety
• Compliant with DOT (Department of Transportation) and carrier standards for flammable liquid transportation
• Eco-friendly and recyclable packaging materials

Our Fragrance Collection Includes: Marshmallow Fluff, Mango Sorbet, Berry Shortcake, Vanilla Milkshake, Banana Pudding, Pistachio Crème, and more

8. Shipping Address Requirements

Accepted Address Types:

• ✅ Residential addresses
• ✅ Business addresses
• ✅ Apartments/Units (please provide complete unit number)

NOT Accepted Address Types:

• ❌ P.O. Boxes
• ❌ Military addresses (APO/FPO/DPO)
• ❌ U.S. Territory addresses

Important Notes:

• Please ensure you provide a complete and accurate street address
• Include apartment number, floor number, and other detailed information
• Ensure recipient name matches the address
• Returns or reshipments due to incorrect addresses will incur additional fees

9. Shipping Restrictions

Special Regulations for Fragrance Shipping:

• Fragrances are classified as flammable liquids and subject to federal transportation regulations
• Can only be shipped via ground transportation
• Expedited air shipping is NOT available
• Must comply with DOT and IATA hazardous materials shipping standards

Age Restrictions:

• Recipient must be 18 years or older
• Adult signature may be required upon delivery

10. Shipping Issues

Lost Packages:

• If your package has not arrived 5 business days after the expected delivery date, please contact us
• We will immediately initiate an investigation with the carrier
• Once loss is confirmed, we will reship or provide a full refund

Damaged Packages:

• If you notice package damage upon delivery, please refuse delivery or note the damage when signing
• If damage is discovered after delivery, please contact us within 48 hours
• Please provide photos of damage (both packaging and product)
• We will arrange a replacement or refund

Shipping Delays:

• If carrier delays occur, we will proactively track and notify you
• We will assist but cannot be held responsible for delays due to weather or force majeure

Address Errors:

• Address corrections before shipment are free
• Address changes after shipment may incur $15-$25 in address change fees
• Returns due to address errors will require shipping fees for reshipment

Unattended Delivery:

• UPS/USPS will typically leave a delivery notice
• You can:
  • Schedule redelivery per the notice
  • Pick up at designated location
  • Authorize signature-free delivery (contact carrier)

11. Delivery Signature Policy

• High-value orders ($100+) may require signature
• You can request signature service in order notes
• Signature service may incur additional fees ($3-$5)

12. Contact Us

For any shipping-related questions, please contact us:

Customer Service:

• Phone: 415-770-8188
• Email: info@liquidkiss.com
• Website: liquidkiss.com
• Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST/EDT)

Warehouse Address:

SHB
100 Saw Mill Pond Road
Edison, NJ 08817

13. Holiday Shipping

Holiday Season Notes:

• During major holidays (Thanksgiving, Christmas, New Year), processing and shipping times may be extended
• We recommend ordering 2-3 weeks in advance to ensure delivery before holidays
• Holiday shipping cutoff dates will be posted on our website homepage

U.S. Federal Holidays (Warehouse Closed):

• New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day

14. Return Shipping

• Please refer to our Return Policy page for details
• Return shipping costs are the customer's responsibility (unless product defect or shipping error)
• We recommend using trackable shipping methods for returns
• Return address is the same as shipping address

15. Google Merchant Center Compliance

This shipping policy fully complies with Google Merchant Center requirements:

• ✅ Clear shipping cost structure
• ✅ Specific delivery timeframes (5-7 business days)
• ✅ Defined shipping coverage and restrictions
• ✅ Clear distinction between processing and shipping time
• ✅ Carrier information (UPS, USPS)
• ✅ Ship-from location (Edison, NJ)
• ✅ Issue resolution process and contact information
• ✅ Product-specific requirements (fragrance/flammable liquid)

16. Policy Updates

We reserve the right to update this shipping policy at any time. Any significant changes will be announced on our website in advance. We recommend reviewing the latest version of our shipping policy before placing an order.

Snackhouse.net - Premium Fragrance Shipping Service for U.S. Customers

This policy complies with U.S. Federal Transportation Regulations and Google Merchant Center Product Data Specifications